{"id":11675,"date":"2026-03-23T11:40:36","date_gmt":"2026-03-23T09:40:36","guid":{"rendered":"https:\/\/tarkovskiana.com\/?page_id=11675"},"modified":"2026-05-23T11:02:31","modified_gmt":"2026-05-23T08:02:31","slug":"help-center","status":"publish","type":"page","link":"https:\/\/tarkovskiana.com\/ro\/help-center\/","title":{"rendered":"Asisten\u021b\u0103 pentru utilizatori"},"content":{"rendered":"
\n\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t
<\/div>\r\n\t\t\t\t\t\t
\r\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Asisten\u021b\u0103 pentru utilizatori<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Have a question or a problem?
Find answers below or contact us directly. We are here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t \r\n \r\n \r\n \r\n \t\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t

\r\n\t\t\t\t\t\t\t
<\/div>\r\n\t\t\t\t\t\t
\r\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Account and Authentication<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I create a Tarkovskiana account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Go to www.tarkovskiana.com<\/strong> and click the \u201cSubscribe\u201d button. Enter your e-mail address, choose a password, and select your preferred subscription plan. The process takes less than a minute.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot my password. How can I recover it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On the login page, click \u201cForgot password.\u201d You will receive an e-mail with a reset link. Check your spam folder if the e-mail does not appear in your main inbox.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change the e-mail address associated with my account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Go to \u201cMy Account\u201d on the platform and update your e-mail address in the account settings. If you encounter difficulties, contact us at office@tarkovskiana.com<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy can\u2019t I log in?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Make sure you are entering the correct e-mail address and password. If the problem persists, try resetting your password. Ensure that you have an active subscription \u2013 without a subscription, authentication will not grant access to content.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Subscription and Payments<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCe tipuri de abonamente exist\u0103?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Tarkovskiana offers three subscription options: monthly, semi-annual (6 months), and annual. All plans provide full access to the entire collection of films and exclusive materials. Full details can be found on the Pricing page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept payments by Visa, Mastercard, American Express, China UnionPay, JCB, Apple Pay, Klarna, Revolut Pay, Cartes Bancaires France, Bancontact, BLIK, EPS and other internationally circulated cards. All transactions are encrypted and secure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen am I charged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Payment is processed at the time of subscription activation. Renewal is automatic at the end of the chosen period (monthly, semi-annual, or annual), unless you cancel your subscription before the renewal date.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I receive an invoice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Invoices are generated automatically and sent to the e-mail address associated with your account after each payment. If you need an invoice with specific details (for a company), contact us at office@tarkovskiana.com<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Playback Issues<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe film won\u2019t start or loads slowly. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Check your internet connection. For smooth playback, we recommend a minimum of 3 Mbps for HD, 5 Mbps for Full HD, and 25 Mbps for 4K. You can test your connection speed directly on the platform, on the Speed Test page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe image is blurry or pixelated.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Streaming quality adjusts automatically based on your connection speed. If the image is poor, check whether other devices are consuming bandwidth at the same time. Restart your router if the problem persists.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe sound is not working or is out of sync with the image.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Check the volume on your device and in the browser. Try refreshing the page or restarting the browser. If the problem persists, try a different browser (Chrome, Firefox, Safari, or Edge).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe film stops suddenly or shows an error.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Clear your browser\u2019s cache and cookies, then reload the page. Make sure you are using the latest version of your browser. If the problem persists, contact us with details about the device and browser you are using.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Subtitles<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat subtitle languages are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Films are available with subtitles in Romanian and English.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I turn subtitles on or off?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the subtitles icon (CC) in the video player. From there you can select your preferred language or turn subtitles off entirely.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSubtitles are not appearing or are out of sync.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Refresh the page and check that subtitles are enabled in the video player. If the problem persists, try a different browser. If it still does not work, contact us and let us know the title of the film.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Devices and Compatibility<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat devices can I watch Tarkovskiana on?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Smartphone, tablet, laptop, desktop computer, or Smart TV \u2013 any device with a browser and an internet connection. The platform works on iOS, Android, and Windows, compatible with Chrome, Safari, Firefox, Edge, and others.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I watch on a TV?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. You can access the platform through your Smart TV\u2019s browser, connect a laptop to your TV via an HDMI cable, or use Chromecast \/ AirPlay to cast wirelessly. Full details on the Ways to Watch page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there an app in the App Store or Google Play?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Tarkovskiana works as a progressive web app (PWA), installable directly from your browser to your device\u2019s home screen. A separate app is not required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many devices can I watch on simultaneously?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your account allows simultaneous viewing on multiple devices, so you can watch on any screen, anytime, without restrictions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Subscription Cancellation<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel my subscription?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Go to \u201cMy Account\u201d on the platform, select \u201cSubscription,\u201d and click \u201cCancel subscription.\u201d Cancellation is penalty-free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens after I cancel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After cancellation, you will continue to have access to the platform until the end of the period already paid for. Once that period expires, your account remains active but without access to content. You can reactivate your subscription at any time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get a refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The refund policy depends on the timing of cancellation and the type of subscription. For details, see the Terms of Use page or contact us directly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
Didn\u2019t Find Your Answer?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

If you did not find the answer you were looking for, you can reach us through the following channels:<\/p>

\u00a0<\/p>

E-mail:<\/strong> office@tarkovskiana.com<\/p>

\u00a0<\/p>

Phone \/ WhatsApp:<\/strong> (+4) 0770 289 833<\/p>

\u00a0<\/p>

Contact form:<\/strong> available on the Contact Us page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\r\n\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t \r\n\t\t\t<\/span>\r\n\t\t\t\t\t\tContacteaz\u0103-ne <\/span>\r\n\t\t<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t \r\n \r\n \r\n \r\n \t\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Help Center Have a question or a problem?Find answers below or contact us directly. We are here to help. Account and Authentication How do I create a Tarkovskiana account? Go to www.tarkovskiana.com and click the \u201cSubscribe\u201d button. Enter your e-mail address, choose a password, and select your preferred subscription plan. The process takes less than […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"class_list":["post-11675","page","type-page","status-publish","hentry","pmpro-has-access"],"acf":[],"_links":{"self":[{"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/pages\/11675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/comments?post=11675"}],"version-history":[{"count":0,"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/pages\/11675\/revisions"}],"wp:attachment":[{"href":"https:\/\/tarkovskiana.com\/ro\/wp-json\/wp\/v2\/media?parent=11675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}