Asistență pentru utilizatori
Have a question or a problem?
Find answers below or contact us directly. We are here to help.
Account and Authentication
Go to www.tarkovskiana.com and click the “Subscribe” button. Enter your e-mail address, choose a password, and select your preferred subscription plan. The process takes less than a minute.
On the login page, click “Forgot password.” You will receive an e-mail with a reset link. Check your spam folder if the e-mail does not appear in your main inbox.
Yes. Go to “My Account” on the platform and update your e-mail address in the account settings. If you encounter difficulties, contact us at office@tarkovskiana.com.
Make sure you are entering the correct e-mail address and password. If the problem persists, try resetting your password. Ensure that you have an active subscription – without a subscription, authentication will not grant access to content.
Subscription and Payments
Tarkovskiana offers three subscription options: monthly, semi-annual (6 months), and annual. All plans provide full access to the entire collection of films and exclusive materials. Full details can be found on the Pricing page.
We accept payments by Visa, Mastercard, American Express, China UnionPay, JCB, Apple Pay, Klarna, Revolut Pay, Cartes Bancaires France, Bancontact, BLIK, EPS and other internationally circulated cards. All transactions are encrypted and secure.
Payment is processed at the time of subscription activation. Renewal is automatic at the end of the chosen period (monthly, semi-annual, or annual), unless you cancel your subscription before the renewal date.
Yes. Invoices are generated automatically and sent to the e-mail address associated with your account after each payment. If you need an invoice with specific details (for a company), contact us at office@tarkovskiana.com.
Playback Issues
Check your internet connection. For smooth playback, we recommend a minimum of 3 Mbps for HD, 5 Mbps for Full HD, and 25 Mbps for 4K. You can test your connection speed directly on the platform, on the Speed Test page.
Streaming quality adjusts automatically based on your connection speed. If the image is poor, check whether other devices are consuming bandwidth at the same time. Restart your router if the problem persists.
Check the volume on your device and in the browser. Try refreshing the page or restarting the browser. If the problem persists, try a different browser (Chrome, Firefox, Safari, or Edge).
Clear your browser’s cache and cookies, then reload the page. Make sure you are using the latest version of your browser. If the problem persists, contact us with details about the device and browser you are using.
Subtitles
Films are available with subtitles in Romanian and English.
Use the subtitles icon (CC) in the video player. From there you can select your preferred language or turn subtitles off entirely.
Refresh the page and check that subtitles are enabled in the video player. If the problem persists, try a different browser. If it still does not work, contact us and let us know the title of the film.
Devices and Compatibility
Smartphone, tablet, laptop, desktop computer, or Smart TV – any device with a browser and an internet connection. The platform works on iOS, Android, and Windows, compatible with Chrome, Safari, Firefox, Edge, and others.
Yes. You can access the platform through your Smart TV’s browser, connect a laptop to your TV via an HDMI cable, or use Chromecast / AirPlay to cast wirelessly. Full details on the Ways to Watch page.
No. Tarkovskiana works as a progressive web app (PWA), installable directly from your browser to your device’s home screen. A separate app is not required.
Your account allows simultaneous viewing on multiple devices, so you can watch on any screen, anytime, without restrictions.
Subscription Cancellation
Go to “My Account” on the platform, select “Subscription,” and click “Cancel subscription.” Cancellation is penalty-free.
After cancellation, you will continue to have access to the platform until the end of the period already paid for. Once that period expires, your account remains active but without access to content. You can reactivate your subscription at any time.
The refund policy depends on the timing of cancellation and the type of subscription. For details, see the Terms of Use page or contact us directly.
Didn’t Find Your Answer?
If you did not find the answer you were looking for, you can reach us through the following channels:
E-mail: office@tarkovskiana.com
Phone / WhatsApp: (+4) 0770 289 833
Contact form: available on the Contact Us page.
